Question 1

Payments and Shipping

Answer

Payment can be made by paypal or bank transfer. Each item you order from Trinkets By Moonlight is sent to you in a complimentary gift box or gift bag. Purchases will be made within the specified time and sent out first class recorded delivery unless otherwise stated. CUSTOMS: Customs and all other import duties have to be paid by the buyer when it reaches them. It is up to the buyer to know what their own countries' customs and other import charges are. Please contact your postal system for information. Sloanefox.freeservce.co.uk has a good explanation of how duties in Europe are calculated.

Question 2

Can I request my order to be delivered quicker?

Answer

Yes of course! Generally my items are made and sent out within 5-10 days however if you need it sooner then please contact me and depending on how busy I am I will do my best to meet your deadline.

Question 3

Can I ask you to make a custom piece of jewellery for me?

Answer

Yes I love making bespoke pieces for people and making your ideas become a reality! If you message me with your ideas I can draw up some designs for you and provide you with a price to make your specific piece.

Question 4

Can I return a personalised item?

Answer

Unfortunately for all my bespoke and made to order jewellery I can only offer a refund in the unlikely event of your jewellery arriving faulty or damaged. When I am making a bespoke piece you will be completely involved and a photo will be sent to you to make sure you are happy before the item is posted to you to ensure you are 100% happy with your item.

Question 5

How should I care for my jewellery?

Answer

My jewellery is made to be worn everyday but please maintain the condition of your jewellery by removing when bathing, swimming or undertaking manual or domestic work. I am happy to offer repairs if anything happens to the jewellery you have purchased from me within the first year.

Question 6

How do I measure my wrist?

Answer

The easiest way to get your ideal bangle size is to either measure the diameter of an old bangle or to do the following. Place your hand as if you were going to put on a bangle, with your fingers tight together and your thumb tucked underneath, then using a tape measure wrap this around the widest part of your hand, across your knuckles. Allow a little bit so the bangle isn't too tight to get over your hands. Please email me this measurement once you have made your purchase. In the event that you order the wrong size bangle that's no problem at all. I am happy for you to send it back to me for resizing but please be aware that there is a charge for the work involved in carrying this out.

Question 7

Returns and Refunds

Answer

In the unlikely event that you are not 100% happy with your ready made piece of jewellery you have seven days in which to return it to me for store credit. If it has arrived damaged or faulty you have seven days in which to contact me to arrange a refund/replacement, please keep hold of all packaging materials and return the goods as they were sent to you. The delivery charge on the original order is non refundable, only in the case of a faulty item. For all bespoke and made to order jewellery I can only offer a refund if it is faulty. I am happy to offer repairs if anything happens to the jewellery you have purchased from me within the first year, although please maintain the condition of your jewellery by removing when bathing, swimming or undertaking manual or domestic work.

Trinkets By Moonlight

Creator of Bespoke Handmade and Personalised Jewellery